RETURN POLICY
We offer a 60-day return window from the day your order arrives.
To qualify for a return, your item must be unused, in the same condition you received it, with all original tags and packaging. Don’t forget to keep your receipt or proof of purchase — we’ll need it to process your return.
Return shipping costs are the responsibility of the customer. Once approved, refunds will be issued to the same payment method used at checkout.
Ready to return something? Just email us at shop@barke.au to get started.
Damages and issues
If something’s not right with your order — whether it’s damaged, faulty, or incorrect — please reach out to us right away. We’ll sort it out quickly and make things right.
Exceptions / non-returnable items
We’re unable to accept returns on:
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Perishable items (like dog treats)
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Custom-made or personalized products
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Gift cards and sale items
If you're unsure whether your item is returnable, get in touch — we’re happy to help.
How Refunds Work
Once we receive and inspect your return, we’ll let you know if it’s been approved. If it is, your refund will be processed to your original payment method within 10 business days.
Keep in mind, it may take additional time for your bank or credit card company to process the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at shop@barke.au.