• Hand wash or wipe down with a damp towel regularly
  
• Soak with medium strength detergent when more dirt is involved

• Machine wash gentle cycle and air dry
  
• Vacuum the surface for easy cleaning in between washes

• Machine wash on gentle cycle
  
• Line dry

We offer FREE standard shipping Australia-wide for all orders over $99.

We don’t currently ship to the US and UK, but we’ll be sure to let you know when we might in future!

For orders in Australia:

Our Melbourne warehouse aims to have your shipment dispatched within 24-48 hours, during standard business days. When you purchase by 9 AM, we dispatch your order on the same day! Typically, it arrives between 2-8 business days after dispatch.

Please be aware shipping times may vary.

*WA and remote areas may take up to 2 weeks to arrive

If you’ve changed your mind after ordering from us, we do accept returns - with some conditions:

- The item you're returning must be unused and in re-sellable condition, in the original packaging.

- Returns must be lodged within 60 days of receiving the item by emailing us at shop@barke.au. Please include your full name and include the name of item/s you’re looking to return.

- Return postage costs will be at your expense. 

Once we receive the return we’ll inspect the item/s to ensure they’re unused, there’s no damage, and you have provided us with all original packaging.

If the item meets this criteria, the refund will be applied to the same credit card that was used to purchase.

We understand that sometimes online shopping can be challenging. If you feel you’ve selected the wrong size for your pup, we’ll happily help to facilitate an exchange.

Please note: The item you're exchanging must be unused and in re-sellable condition, in the original packaging. Return postage costs will be at your expense. You must lodge a request to exchange within 14 days of receiving your item.

To arrange an exchange, please email our Customer Service Team via shop@barke.au and include your full name and include the item name in your email.